The Vitro Concierge Program® for Vitro Certified® Fabricators
The Vitro Concierge Program® is designed to help ensure supply-chain success for large or complex construction projects fabricated with products from Vitro Architectural Glass. It’s available to members of the Vitro Certified® Network and their glazing contractor customers in the U.S. and Canada.
While most projects, even very large ones, can be handled effectively through the standard Vitro ordering process, some unique projects with atypical glass configurations or non-standard glass components require extra production and logistics management. The Vitro Concierge Program® provides customized coordination through a dedicated Vitro Concierge Program® team who will align Vitro inventory and timing, even providing priority access, reserving inventory and coordinating glass production schedules.
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How the Vitro Concierge Program® Works
Both glazing contractors and fabricators are encouraged to register projects through the Vitro Concierge Program®.
Step 1: Register the project or reserve the glass.
Vitro Certified® Glass Fabricating Customers: RESERVE your project’s estimated glass requirements using the online form or by calling 412.820.8004.
Glazing Contractors: REGISTER your new project using the online form or call 412.820.8004.
Step 2: Provide project information, overall timing and required glass delivery dates.
Once certified, the Vitro Concierge Program® Manager will initiate conversations to understand the full scope of the project, identify milestones and drive the planning process. The program manager will remain in contact with you throughout the project because it is essential to keep project details up to date and consistent with actual progress at the construction jobsite.
Step 3: Succeed with Vitro Certified® fabricated glass arriving in the right quantities and sizes and within the required project timetables.
The Vitro Concierge Program® Manager will communicate the project’s glass requirements to Vitro personnel, including logistics, production, customer service and sales so the glass you need will arrive in the right quantities on time.
For Vitro Concierge Program® project qualifications and testimonials, download our brochure. For more information, email the Vitro Concierge Program® Manager or call 412-820-8004.Back to Top